Frequently Asked Questions
What areas do you serve?
We serve the Greater St. Louis area. We also have a location in Cumberland, Maryland.
What are your hours of operation?
Our primary service hours are from 5:00 a.m. to 6:00 p.m. We may be able to accomodate trips outside these hours, when scheduled with adequate advance notice.
Have you transported those with mental or physical disabilities?
Yes, we have provided thousands of rides to individuals with mental illness and physical disabilities, as well as the elderly, children of all ages, and students with special needs.
Can you customize a program to meet an organization's needs?
Yes, many of our current client relationships are customized to meet unique needs around billing, customer service, routes, and more. We can partner with organizations to create a transportation program that solves their transportation challenges and best serves your students or medical passengers.
How far in advance do I need to set up an appointment for a ride?
We prefer a 48-hour advance notice. However, we can provide “will call” or same day rides.
How do I pay for services?
If you are an individual purchasing transportation, a credit card payment is required up front. For companies requiring numerous trips per month, we invoice on net 30 terms.
How many and what types of vehicles do you have available?
We utilize about 100 non-emergency medical transport vehicles, including the following:
- Wheelchair-lift-equipped vehicles
- Minivans
- Sedans
- Non-emergency Stretcher vans
- and more
Do you transport oxygen?
Yes, we will carry oxygen on our vehicles.
How much weight can your lifts accommodate, and how do you strap down the wheelchairs?
Our wheelchair lifts can accommodate 600 pounds total, including the weight of the passenger and the wheelchair. We secure the wheelchair with a 4-point locking mechanism on board.
Do you provide wheelchairs?
We can provide wheelchairs if needed. We also assist passengers who have their own wheelchairs.
Do you do background checks on your drivers, and what are their qualifications?
Yes, we thoroughly screen all of our drivers. Each is required to earn certifications in CPR, First Aid, sensitivity training, and more as part of our rigorous training program.
Do you have openings for part-time or full-time positions?
At Express Medical Transporters, we are continually looking for dynamic individuals to join our team. We have several shifts available, both part-time and full-time. Visit our careers page for more information on who we hire, and reach out to us at [email protected].
What are the requirements to work at EMT as a driver?
- Class E license
- Clean driving record
- Age of 21 years or older
- Ability to pass a background check, drug screening and DOT physical exam
- Up-to-date Motor Vehicle Record (MVR) check
- Learn more about joining our team.
Do drivers use their own cars or does EMT provide one?
EMT provides employee drivers with a company vehicle for use during all scheduled shifts. Guidelines for use apply. Owner Operators may use their own or lease. For those wishing to lease, they have the option of leasing from one of our companies, Hospital Shuttle Leasing, LLC.
What other positions does EMT hire?
Our other departments include accounting, call center, client advocacy, dispatch, human resources, and operations management.
Does EMT provide on-the-job training and continuing education?
Yes, we certify all drivers in CPR, First Aid, and AED. We also provide courses in defensive driving, specific training for para lift drivers, and instruction in assisting specialty populations.
Can you help me solve my transportation challenges?
Yes, we can help your organization secure safe, reliable transportation, as well as provide a flexible contract that fits your budget and needs. Simply fill out the form below, and we will reach out to you soon.
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