Dispatcher - Router

Job: Dispatcher
Reports to: Logistics Manager


Position Overview:
The Dispatcher-Router will coordinate and schedule drivers to pick-up and deliver passengers in a safe, efficient, and timely manner.

About EMT:
Since 1996, Express Medical Transporters has had one mission ­- to provide compassionate, safe and timely transportation to those who need it most. Over the years, we have grown from a small St. Louis startup into a 300-person team with an extensive vehicle fleet and locations all over the St. Louis Metro area, and in Baltimore, MD.

Our core values drive our commitment to quality service for our partners and passengers. We hire only those who want to make a difference and then give them the training to follow through and exceed expectations. The result is a harmonious relationship with our partners and exceptional care for passengers.


Responsibilities:

  • Answers incoming Zello calls and email communications
  • Serves as Call Center Representative prior to 7am on weekdays and during operating hours on Saturdays, including taking calls from Maryland clients
  • Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
  • Anticipates weather complications along routes and at the drivers’ destinations; communicates delays and route changes as necessary
  • Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed
  • Maintains calm communication with and provides instruction to incoming callers
  • Produce and maintain cost efficient and timely routes
  • Meet all deadlines relating to schedules set up for the routing process
  • Coordinate with Dispatch to establish route standards for time and miles
  • Provide excellent customer service when working directly with customers, agencies and employees
  • Maintains the routes for accuracy and efficiency
  • Prepare reports and records when necessary for appropriate planning and decision-making
  • Always demonstrates and promotes a safe environment
  • Collaborate with various internal departments to ensure that they fulfill all customer requests
  • Collect and analyze data concerning consumer behavior to understand changing needs
  • Other duties as assigned

Required Skills/Abilities

  • Excellent verbal communication skills
  • Ability to execute directions accurately and with speed
  • Basic understanding of geographical area and mapping programs to facilitate efficient routing
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks, delegating when appropriate
  • Proficient with or able to quickly learn dispatch and recordkeeping systems

Education and Experience:

  • High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.
  • At least three years of related experience required.
  • Must successfully pass drug test and FBI criminal background check.

Compensation and Benefits:

  • $15 per hour to start
  • Paid weekly with direct deposit
  • Paid training
  • Vacation after 1 year and holiday pay after 90 days for full-time employees
  • Health, Dental, Vision, and Life Insurance after a 60 day waiting period for full-time employees
  • $50 bonus after completion of both training and first full week of scheduled shifts and a potential to earn an additional $100 bonus after 30 days of employment, $100 bonus after 60 days of employment, $100 bonus after 90 days of employment with good attendance and performance.
  • $200 referral bonus available

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Express Medical Transporters is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows: A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or A person who was discharged or released from active duty because of a service-connected disability. A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under USERRA – the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL. If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended. The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by OFCCP, or enforcing the Americans with Disabilities Act, may be informed.
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