Position Overview: The Dispatcher-Router will coordinate and schedule drivers to pick-up and deliver passengers in a safe, efficient, and timely manner.
About EMT: Since 1996, Express Medical Transporters has had one mission - to provide compassionate, safe and timely transportation to those who need it most. Over the years, we have grown from a small St. Louis startup into a 300-person team with an extensive vehicle fleet and locations all over the St. Louis Metro area, and in Baltimore, MD.
Our core values drive our commitment to quality service for our partners and passengers. We hire only those who want to make a difference and then give them the training to follow through and exceed expectations. The result is a harmonious relationship with our partners and exceptional care for passengers.
Answers incoming Zello calls and email communications
Serves as Call Center Representative prior to 7am on weekdays and during operating hours on Saturdays, including taking calls from Maryland clients
Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
Anticipates weather complications along routes and at the drivers’ destinations; communicates delays and route changes as necessary
Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed
Maintains calm communication with and provides instruction to incoming callers
Produce and maintain cost efficient and timely routes
Meet all deadlines relating to schedules set up for the routing process
Coordinate with Dispatch to establish route standards for time and miles
Provide excellent customer service when working directly with customers, agencies and employees
Maintains the routes for accuracy and efficiency
Prepare reports and records when necessary for appropriate planning and decision-making
Always demonstrates and promotes a safe environment
Collaborate with various internal departments to ensure that they fulfill all customer requests
Collect and analyze data concerning consumer behavior to understand changing needs
Other duties as assigned
Excellent verbal communication skills
Ability to execute directions accurately and with speed
Basic understanding of geographical area and mapping programs to facilitate efficient routing
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to prioritize tasks, delegating when appropriate
Proficient with or able to quickly learn dispatch and recordkeeping systems
Education and Experience:
High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.
At least three years of related experience required.
Must successfully pass drug test and FBI criminal background check.
Compensation and Benefits:
$15 per hour to start
Paid weekly with direct deposit
Vacation after 1 year and holiday pay after 90 days for full-time employees
Health, Dental, Vision, and Life Insurance after a 60 day waiting period for full-time employees
$50 bonus after completion of both training and first full week of scheduled shifts and a potential to earn an additional $100 bonus after 30 days of employment, $100 bonus after 60 days of employment, $100 bonus after 90 days of employment with good attendance and performance.