Qualifications

At Express Medical Transporters, we are uniquely qualified to serve as your non-emergency medical transporter. We are the contract transporter for more than 1,000 clients nationwide, including:

  • School districts
  • Hospitals
  • Medical clinics
  • Nursing homes
  • Dialysis centers
  • Insurance companies
  • Doctor’s offices
  • Adult day centers
  • Assisted living centers
  • Cancer treatment facilities
  • And more

We have invested in the people, processes and technology to comply with all organizational and legal requirements. Combining flexible budget solutions with a highly trained, caring team and an extensive fleet of vehicles, we can meet the highest-volume transportation contracts.

Our vehicle fleet

We have more than 350 vehicles in our fleet nationwide, each with the latest GPS navigation. With our extensive fleet, we have the unique flexibility to offer 24-7 service and the shortest wait times. You can always count on us to show up on-time, in vehicles large enough to accommodate a group — no matter when or where a pick-up or drop-off is needed.

Our fleet is fully insured and meets federal, state, local and ADA safety standards. Each vehicle is routinely inspected and satisfies all state, county and city licensing requirements, displaying current motor vehicle inspection stickers and state-issued license plates.

Our fleet includes:

  • Wheelchair-lift-equipped vehicles
  • Mini vans
  • Ambulatory vans
  • Stretcher vans
  • And more

Our trained, professional staff

Our field service representatives (FSRs) go above and beyond the services of typical drivers. They are an attentive, caring team that takes great pride in making a difference — day in and day out. FSRs offer door-to-door assistance and help our customers in and out of vehicles. Our team is experienced and specially trained to serve those with special needs, disabilities or medical conditions.

We hire only the best

At Express Medical Transporters, our team of FSRs is what separates us from any other contract transporter. We hire only those individuals who have a deep desire to serve with compassion, take pride in delivering great service and demonstrate the clear qualifications to do so, including:

1. Valid driver’s license(s)
FSRs must possess valid driver’s license(s) as required by the governing jurisdiction(s), which is verified by EMT’s management on employment. A copy of the valid updated license is maintained in the driver’s individual file.
2. DOT physical exam
FSRs must pass an annual DOT physical exam administered by licensed medical personnel who are familiar with the exam and its requirements.
3. Safe driving documentation
FSRs must document at least one year of safe driving experience.
4. Up-to-date Motor Vehicle Record (MVR) check
FSRs must have a Motor Vehicle Record check (MVR) through the state Department of Motor Vehicles. All drivers must have and maintain a clean MVR for the past 36 months and may not have had a conviction or forfeiture of bond for hit and run, a suspension or revocation of driving privileges during the previous 48 months or a DWI or DUI conviction — ever. Once on staff, rechecks of the MVR will be obtained every year. We do not hire drivers who fail to meet these requirements.
5. Documented experience assisting the elderly and disabled
FSRs must document experience and expertise in transporting individuals who are elderly or have disabilities. On employment, this documentation may be from previous job experience working with the elderly or persons with disabilities and must be verified by previous employer management. Drivers may obtain this training after hire and before transporting these types of passengers. Drivers will be supervised until they demonstrate proficiency.
6. Testing for alcohol and substance abuse
FSRs must participate in alcohol and substance abuse testing based on the guidelines and procedures established by the DHHS in 49 CFR Part 40.
7. Adherence to standards of operating vehicles without any impairments
FSRs must not operate an EMT vehicle under the influence of alcohol or drugs. They also must not operate an EMT vehicle when under the influence of a prescribed or un-prescribed medication that impairs driving skills.

The following information is located in our driver’s personnel file:

  • Application
  • Driver’s license with S endorsement Class E
  • Social Security Card
  • I-9
  • Tax Forms
  • Motor Vehicle Record Check
  • Drug Test
  • DOT Physical
  • Criminal Record Check
  • FBI Background Check
  • Driver’s Certificates

Our training is rigorous

Before our FSRs ever transport a passenger, we have them complete our thorough, rigorous pre-service training program. Entailing 14 separate courses and certifications, our program covers vehicle and driver safety, emergency procedures, medical proficiency, sensitivity training and assistance for children, the elderly and those with disabilities. Below, we’ve summarized the courses in our detailed training program:

1. Abuse and Neglect of the Elderly Training
a. Using division of senior and disability services materials as the framework for training
b. Types of abuse and neglect
c. Signs of abuse and neglect
d. Communication and reporting requirement and processes
e. Elder abuse and neglect hotline
2. Americans with Disabilities Act (ADA) Training
a. Disability awareness
b. Assisting passengers with disabilities
c. Service deliver requirements
d. Civil rights compliance
3. Adult/Child CPR
a. Successful completion of course materials
4. First Aid
a. Successful completion of course materials
5. Drug-Free Awareness Training
a. Create awareness
b. Re-affirm policies and procedures
c. Identify symptoms involved in drug and alcohol abuse
6. Emergency Communications and Procedures Training
a. Environmental assessment
b. Fire safety and extinguisher use
c. Disable vehicle procedures
d. Emergency contact list and usage
e. Securing important information
7. Health Insurance Portability and Accountability Act (HIPPA) Training
a. Client privacy and confidentiality
b. Information and record management and handling
c. Receipt of client signature
8. Infection Control and Blood Borne Pathogens Training
a. Orientation to exposure and controls
b. Orientation to occupational risks
c. Universal precautions
d. Protective clothing and equipment
e. Medical evaluation and interventions following exposure
9. Injury/Accident Prevention and Management Training
a. Effective body mechanics
b. Effective client communication
c. Emergency contact list and usage
d. Completion of incident and accident form
10. Map Skills Training
a. Use service area-specific information to build safe and efficient navigation skills
11. National Safety Council Defensive Driving Training
a. Successful completion of course materials
12. Radio Usage Training
a. Orientation to T-Mobile equipment
b. Demonstrate clear understanding of communication to use for client-related service and emergency situations
13. Vehicle Inspection Training
a. Inspection of vehicle interior and exterior
b. Inter-company communications regarding vehicle condition
c. Documentation, follow-up and attestations
d. Completion of vehicle inspection form
14. PASS Basic-PASS Hands On
a. Safe passenger loading and unloading
b. Wheelchair handling and securement
c. Lift operations
d. Assisting passengers with disabilities
e. Emergency procedures

Simplify your organization’s medical transportation

As the most trusted non-emergency medical transporter nationwide, EMT can give you peace of mind and a worry-free experience. To provide needed transportation for your patients or students, give us a call today at 1-844-RIDE-EMT (1-844-743-3368).

Explore some of our work

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