Frequently asked questions
What areas do you service?
We have offices in:
- Saint Louis, Missouri
- Saint Peters, Missouri
- Washington, Missouri
- Springfield, Missouri
- Collinsville, Illinois
- Tulsa, Oklahoma
- Fayetteville, Arkansas
- Baltimore, Maryland
If you don’t see your city on the list, it doesn’t mean we won’t serve your area. We are expanding nationally. Depending on the circumstances, we may be able to provide you with a custom arrangement in your area.
What are your hours of operation?
We are available 24-7 to provide rides at your convenience.
Have you transported those with mental or physical disabilities?
Yes, we’ve provided thousands of rides to the mentally ill, physically challenged and elderly as well as children of all ages and students with special needs. Our field service representatives (FSRs) receive specialty training in assisting and driving these unique populations, doing so with care and compassion.
Can you customize a program to meet an organization’s needs?
Yes, many of our current client relationships are customized to meet unique needs around billing, customer service, routes and more. We partner with you to create a transportation program that solves your transportation challenges and best serves your students or medical passengers.
How far in advance do I need to set up an appointment for a ride?
We prefer a 48-hour advance notice. However, we can provide “will call,” or same-day rides.
How do I pay for services?
If you are an individual purchasing transportation, that is considered a private pay, and we prefer credit card payment up-front but also accept cash and checks. For a company, we invoice on net 30 terms.
How many vehicles do you have, and what types of vehicles do you have available?
We have about 350 non-emergency medical transport vehicles in our fleet, including:
- Wheelchair-lift-equipped vehicles
- Mini vans
- Ambulatory vans
- Stretcher vans
- And more
Do you transport oxygen?
Yes, we will carry oxygen on our vehicles.
How much weight can your lift accommodate, and how do you strap down the wheelchairs?
Our wheelchair lifts can accommodate 600 pounds total, including the weight of the passenger and the wheelchair. We secure the wheelchair with a 4-point locking mechanism on-board.
Do you provide wheelchairs?
We can provide wheelchairs if needed. We also assist passengers who have their own wheelchairs.
Do you do background check on your drivers, and what are their qualifications?
Yes, we thoroughly screen all of our drivers, or field service representatives (FSRs), as we call them. We have each earn certifications in CPR, First Aid and sensitivity training as part of our rigorous training program.
Do you have openings for part-time or full-time positions?
At Express Medical Transporters, we are continually looking for dynamic individuals to join our team. We have several shifts available, both part-time and full-time. Visit our careers page for more information on who we hire, and reach out to us at email@example.com.
What are the requirements to work at EMT as a driver (FSR)?
Class E license with an S (school bus) endorsement
Clean driving record
Age of 25 years or older
Ability to pass a background check, drug screening and DOT physical exam
Up-to-date Motor Vehicle Record (MVR) check
See a detailed explanation of our requirements
Do FSRs use their own cars, or will the company provide one?
EMT provides FSRs with a company vehicle for use during all scheduled shifts — strict guidelines for use apply.
What other positions does EMT hire in addition to FSRs?
Our other departments include: accounting, call center, client advocacy, dispatch, human resources and management.
Does EMT provide on-the-job training and continuing education?
Yes, we certify all FSRs in CPR, First Aid and AED. We also provide courses in defensive driving, specific training for para lift FSRs and instruction in assisting specialty populations.
Learn more about our extensive training program
Solve your transportation challenges
Does your organization need safe, reliable, budget-friendly transportation? We can help.